The Elf wrote:I tried to message on Facebook (there seems no way to add a public post) and all I got was a return message saying to email support with the same address I already have.
All I want is to ask them to add a latch option to the 'Local Off' parameter. It's a pain having to switch it off every time I power up. It's not a big deal, but just trying to make contact and getting such a blank stare does not give me a warm feeling about the company.
Have you tried the support form on their website Elf?
With regards to local on/off not being saved this has come up in several places elsewhere on the web and a number of people have complained about it. So far, they have refused to implement it on the premise that people turn off local control, forget, and then raise support requests because the synth isn't making any noise.
This seems rather a poor excuse to me I must admit and hopefully they will relent. I've not had cause to contact them myself but I agree it's a shame that they are not more responsive when the need arises.
Eddy Deegan wrote:This seems rather a poor excuse to me
I may be cynical but I must admit I see their point. 90% of the posts reporting problems I see in the Cakewalk support groups are made by people that screw up something, forget about it (or fail to notice) and assume the problem is in the software.
Eddy Deegan wrote:With regards to local on/off not being saved this has come up in several places elsewhere on the web and a number of people have complained about it. So far, they have refused to implement it on the premise that people turn off local control, forget, and then raise support requests because the synth isn't making any noise.
All it needs is a third option - on/off/latch-off. Let's call that third option the 'I know what I'm doing' option. How about a big flashing 'LOCAL OFF' on start-up for the hard of understanding?
Sigh... It's this kind of nanny-save-me-from-myself design that has stopped me being able to create feedback loops in Cubase - something I used to find very useful. It is so depressing when we all have to suffer to accommodate ignorance.
Last edited by The Elf on Wed Jan 20, 2021 10:31 am, edited 2 times in total.
The Elf wrote:
All it needs is a third option - on/off/latch-off. Let's call that third option the 'I know what I'm doing' option. How about a big flashing 'LOCAL OFF' on start-up for the hard of understanding?
Sigh... It's this kind of nanny-save-me-from-myself design that has stopped me being able to create feedback loops in Cubase - something I used to find very useful. It is so depressing when we all have to suffer to accommodate ignorance.
I couldn't agree more mate
Last edited by Eddy Deegan on Wed Jan 20, 2021 11:42 am, edited 1 time in total.
Eddy Deegan wrote:So far, they have refused to implement it on the premise that people turn off local control, forget, and then raise support requests because the synth isn't making any noise. This seems rather a poor excuse to me.
That is the stupidest thing I've ever heard.
Elf is right, they have lost it.
Last edited by BJG145 on Wed Jan 20, 2021 11:51 am, edited 1 time in total.
ManFromGlass wrote:Elf - you’re creating midi feedback loops in Cubase on purpose? I might have mis-read.
Not MIDI, no. I used to create audio feedback loops into which I would embed a delay, filter and distortion plug-ins. This way I could devise custom delays that would repeat and decay in a most appealing manner.
The FB page is definitely alive so I wouldn't worry. They're a pretty small corner of Medeli. And probably scrambling to meet demand, this has been a great success in the market. As for the local on thing, Glen said that it was a major cause of returns for Arturia so it was a very deliberate decision. Since my Hydrasynth is hands down the most amazing synth I've ever owned and turned out to match the hype and expectations, I'm gonna say I'm ok with that.
ajay_m wrote:As for the local on thing, Glen said that it was a major cause of returns for Arturia so it was a very deliberate decision.
And a questionable decision - there are better ways, as we've pointed out above.
You may be OK with it, but when you've got a studio full of synths and one has to be manually 'fixed' every time you power up it becomes wearing. I haven't had a synth default to local-on since my JX-8P in the mid 1980s!
Last edited by The Elf on Wed Jan 20, 2021 9:42 pm, edited 2 times in total.
ajay_m wrote:As for the local on thing, Glen said that it was a major cause of returns for Arturia so it was a very deliberate decision.
And a questionable decision - there are better ways, as we've pointed out above.
You may be OK with it, but when you've got a studio full of synths and one has to be manually 'fixed' every time you power up it becomes wearing. I haven't had a synth default to local-on since my JX-8P in the mid 1980s!
Mines now disconnected, I’m fed up waiting for them to fix the bugs and their inability to answer emails. Terrible support.
As you say, if you have alternatives why make it difficult for yourself.
Last edited by Guest on Sat Jan 23, 2021 8:08 pm, edited 1 time in total.
Folderol wrote:This may be a really really silly question, but can't you just wind the volume down to zero?
It's more about ensuring that the controls on the synth have no direct effect on the parameters when it's being controlled by a different keyboard, or a DAW. Their FAQ note that: "MIDI local off...will fix a wide range of DAW/SEQ problems."
Last edited by BJG145 on Sat Jan 23, 2021 10:09 pm, edited 1 time in total.
"local" disconnects the keyboard from the synth engine so ....it depends.
If you want to use the exquisite Hydrasynth interface to control external sounds whilst the DAW plays the Hydrasynth engine then you need the volume up.
[edit]
and what BJG145 said as well
Last edited by N i g e l on Sat Jan 23, 2021 10:09 pm, edited 1 time in total.
Folderol wrote:This may be a really really silly question, but can't you just wind the volume down to zero?
Well there are ways around it, of course, though turning it down isn't one of them - it may be playing a part! The simplest way is to go switch off Local each time I power up!
But it's just annoying that it doesn't stay off when I switch it off - even when I save the system settings.
I find it just a bit more concerning when manufacturers go radio silent.
I like your thinking. Can it play the A Major scale runs I fluff every time, too? 