Experiences with Drawmer customer service?

[Dr Huge Longjohns]

Got a problem with my Drawmer CMC2 monitor controller, keeps dropping out on one channel. Just over two years old. Have emailed Drawmer three times since saturday but got zero response. Anyone else contacted them recently for tech issues/problems and got a satisfactory outcome? Cheers

[Hugh Robjohns]

Try the telephone: 01709 527574

[ConcertinaChap]

It was some years ago but when I had problems with my Drawmer MC2.1 I had superlative service from Drawmer, I've told the full story here before. SFAIK Drawmer have a retutation second to none for support.

CC

[Wonks]

Great support experience from me as well.

Drawmer is based in Rotherham, and whilst I doubt they've been directly affected by floods, there has been flooding near to them in Rotherham in the past few days (e.g. the train station tracks were under a foot of water). So there may have been access issues for their workers, possible wind damage to the building, or damage to internet connections etc.

[Drew Stephenson]

Two-working-days response from them in January.

[Dr Huge Longjohns]

I thought I’d heard good things about them so was surprised not to have at least received an acknowledgment of receipt etc. Maybe the weather is the issue up there, as suggested, so I’ll give them a call tomorrow if they don’t respond today.

[ConcertinaChap]

Sounds like a plan.

CC

[Dr Huge Longjohns]

Called them and had a good chat. They hadn't got my emails, spam folder suspected. Failing relay seemed to be the verdict which they offered to replace at minimal cost if I sent the unit back in. So all good, thanks for the advice.

[Hugh Robjohns]

[Dr Huge Longjohns]

Just as an update, in case anyone else has a similar issue. I actually received an email from another chap after my phone conversation who felt it was more likely to be the main gain pot that was the problem. So he sent me a new one for the princely sum of £6 plus delivery which was a 10 minute installation job for me. Seems to be working fine as of right now. Looking around the net, it seems these pots fail on a fairly regular basis, I found another eg on this very forum a couple of years ago.