Ongoing issues with subscription

[Michael Harrison]

Hi,

I’ve been having 2 presumably-related issues with my subscription.

Last year (2024-25) the app would periodically refuse me access to issues that had already been downloaded successfully: I’d try to read offline (while flying) only for it to indicate trying to download again.

Now, with my new subscription (renewed 2 days ago) and additional purchase of an issue I missed in the interim, it’s not allowing me access AT ALL - going into ‘subscriptions’ shows none active; despite being initially succesful & the purchases showing in ApplePay/on my Mastercard statement.

I’m banging my head against a wall as I can’t access the subscription I’ve paid for & don’t have anything to read on intercontinental flights!

Any help/suggestions appreciated. I’ve just noticed another thread suggesting this isn’t an unique experience…

[Hugh Robjohns]

I've brought your post to the attention of our digital media director who will hopefully be along soon with some suggestions.

[Michael Harrison]

Thanks Hugh!

~MH

[SOS Digital Media]

Hi Michael

Sorry I've just posted in a different thread about your problem.
https://www.soundonsound.com/forum/view ... ead#unread

My answer is the same. Your subscription has expired, but here you're saying you renewed it so clearly something is wrong. I'll email you direct to discuss this further.

Paul G