Song disapproved by route note for reasons I don't understand

[Scouser]

Here is the response I received from them:

We regret to inform you that your release: xxxxxxxxxxx (5xxxxxx), has been disapproved by our moderation team for the following reason(s):

RouteNote reserve the right to reject any content should we feel that it falls into one of the following categories:

- Content that is likely to fail our partner stores' requirements for appropriate content/subject matter.
- Content where we cannot be certain about a user's rights for commercial distribution.
- Content that our partner stores may consider to be high risk for fraudulent streaming.
- Content that has the potential to be fraudulently streamed.
- Content that our partner stores may consider to have been uploaded for the purposes of spam/advertising.
- Content that our partner stores may class as generic.

Your release (5063812090855) has been disapproved on these grounds.

To avoid circumvention of RouteNote content moderation policies, we may be unable to provide further details regarding the disapproval of your release.

Sadly, any final decisions are unable to be disputed as per the terms and conditions that are accepted upon a release being submitted for moderation.

Please see 4.2 on our Artist/ Label Agreement here: https://www.routenote.com/rn/artistlabelagreement
We apologise for any inconvenience this may cause.
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I don't have a clue what any of this means, this is a song I wrote and recorded, I'm baffled. Any help or insight would be most appreciated..

[RichardT]

That must be frustrating, especially as they say they might not provide further details.

However, I guess that also means they might provide further details - so you might as well ask them.

One thing to check is that you didn’t accidentally upload a silent file, or a file just containing noise. Also that you uploaded the full length of the track, and not just a few seconds’ worth.

Other than those things, they may have done a copyright check. Does your track sound like anything else you recognise? You could try uploading to YouTube or Soundcloud to see if their algorithms kick in, though it can be a pain if they do!

[Eusouobenjamin]

Any copyrighted samples?

[Scouser]

The song doesn't sound like anything I've heard and there are no copyrighted samples....

I have reached out to them to explain what it all means. I know it's common for songs to be rejected and then it can just be a case of jumping through a few hoops, but quite honestly, I have no idea why it's been declined...

I will try and see if uploading it to YouTube flags any issues, but then I'm mindful of that causing any further issues

[Drew Stephenson]

That's a thoroughly unhelpful message from them.
I assume there's no naughty words or references to specific brands or products?

[zenguitar]

RouteNote reserve the right to reject any content should we feel that it falls into one of the following categories:

- Content that is likely to fail our partner stores' requirements for appropriate content/subject matter.
- Content where we cannot be certain about a user's rights for commercial distribution.
- Content that our partner stores may consider to be high risk for fraudulent streaming.
- Content that has the potential to be fraudulently streamed.
- Content that our partner stores may consider to have been uploaded for the purposes of spam/advertising.
- Content that our partner stores may class as generic.

Your release (5063812090855) has been disapproved on these grounds.

They appear to have just cut & pasted from their terms. Either you have produced something that appears to have breached all six broad categories, or they have effectively told you nothing.

It might be worth going back to them along the lines of... 'as I am certain that I have breached none of those terms it would be helpful if you clarified which of those you believe have been breached.'

They have claimed your work falls into one of those categories, but they certainly haven't demonstrated any breach in a way that would satisfy a decent contract lawyer or court of law.

Andy

[Scouser]

No swearing or brand products refs...

Agreed Zen, They have told me nothing.. As mentioned I have emailed them, I will wait until they get back and then follow up with what you suggested..