Don't like to whinge but I ordered a S61 keyboard from their online shop almost two weeks ago and it's still showing 'Under Review' (payment has been processed). I've emailed their support twice to get a status on delivery but no replies to date.
Anyone else had dealings with them? Not quite sure what to expect here, but the silence is deafening..........
Bob
Native Instruments - Support?
Native Instruments - Support?
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- Bob Bickerton
Longtime Poster -
Posts: 5522 Joined: Fri Dec 20, 2002 12:00 am
Location: Nelson, New Zealand
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Re: Native Instruments - Support?
Have you tried Twitter? Normally a much faster way of getting a reply from a company than normal service channels.
IME, email can always get diverted to junk folders by the email service, often for no apparent reason, so it may be slow service, or it may be they haven’t seen them.
IME, email can always get diverted to junk folders by the email service, often for no apparent reason, so it may be slow service, or it may be they haven’t seen them.
Reliably fallible.
Re: Native Instruments - Support?
Twitter? Yes I’ve heard about that……..
I used their support form to generate a ticket so I’d imagine that would have gone through.
Bob
I used their support form to generate a ticket so I’d imagine that would have gone through.
Bob
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- Bob Bickerton
Longtime Poster -
Posts: 5522 Joined: Fri Dec 20, 2002 12:00 am
Location: Nelson, New Zealand
Contact:
Re: Native Instruments - Support?
Email and support departments never get the company attention that the advertising and PR departments do.
Problems aired publicly on companies’ social media tend to get dealt with within hours, if not sooner. You’ve gone through the proper channels, they haven’t responded, so let them know.
Problems aired publicly on companies’ social media tend to get dealt with within hours, if not sooner. You’ve gone through the proper channels, they haven’t responded, so let them know.
Reliably fallible.
Re: Native Instruments - Support?
Bob Bickerton wrote: ↑Sat Jun 03, 2023 10:49 am Twitter? Yes I’ve heard about that……..
I used their support form to generate a ticket so I’d imagine that would have gone through.
Bob
Maybe you need learn to speak/write chatBottyese, as will the rest of us eventually
Re: Native Instruments - Support?
Just to report back NI obviously we’re having some communication issues with their shop and support tickets. The second attempt got through and the response has been exemplary. Happy camper here…….
Bob
Bob
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- Bob Bickerton
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Posts: 5522 Joined: Fri Dec 20, 2002 12:00 am
Location: Nelson, New Zealand
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Re: Native Instruments - Support?
Good to hear. 
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- Drew Stephenson
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https://drewstephenson.bandcamp.com/
Ignore the post count, I have no idea what I'm doing...
https://drewstephenson.bandcamp.com/
Re: Native Instruments - Support?
Hooray! 
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- Martin Walker
Moderator -
Posts: 22103 Joined: Wed Jan 13, 2010 8:44 am
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Re: Native Instruments - Support?
I have in the past extolled the virtues of the NI KA6 interface and although I don't have the Mk2 I am sure the new model is just as good (should have kept Cubase though IMHO)
However, contacting NI was always a hassle. I had a query after about a year of operation and could not find my registration details* and without those, NO talky-talky!
MOTU on the other hand are happy to respond to a bog standard email and very PDQ to boot.
*Just a thought? If yer HAF have that why not make it the unique serial number on the device? Can't really lose that!
Dave.
However, contacting NI was always a hassle. I had a query after about a year of operation and could not find my registration details* and without those, NO talky-talky!
MOTU on the other hand are happy to respond to a bog standard email and very PDQ to boot.
*Just a thought? If yer HAF have that why not make it the unique serial number on the device? Can't really lose that!
Dave.