Can't access replica mag
Moderator: Moderators
Can't access replica mag
I can't read the new issue of the replica mag. A window pops up asking for my consent that personal data is used. Unfortunately the 'consent' button is unresponsive to touch in Chrome and Safari on both my iPad and the latest Android OS on my phone. As a result I can't access the mag because the window blocks it. Anyone experiencing similar issues?
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- The_Doorman
Poster - Posts: 35 Joined: Sat Jan 06, 2007 12:00 am
Re: Can't access replica mag
Apologies. Something is broken! It doesn't work for me on Android either -- but it is fine on a win10 PC. I've flagged the problem up to the chaps with the Internet spanners...
Edited to add: It appears to be an issue with a new Google IAB consent/privacy pop-up that we are obliged to present. It is being worked on!
Edited to add: It appears to be an issue with a new Google IAB consent/privacy pop-up that we are obliged to present. It is being worked on!
- Hugh Robjohns
Moderator -
Posts: 39002 Joined: Fri Jul 25, 2003 12:00 am
Location: Worcestershire, UK
Contact:
Technical Editor, Sound On Sound...
(But generally posting my own personal views and not necessarily those of SOS, the company or the magazine!)
In my world, things get less strange when I read the manual...
(But generally posting my own personal views and not necessarily those of SOS, the company or the magazine!)
In my world, things get less strange when I read the manual...
Re: Can't access replica mag
OK good to hear, thanks!
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- The_Doorman
Poster - Posts: 35 Joined: Sat Jan 06, 2007 12:00 am
Re: Can't access replica mag
To help us troubleshoot this, can you tell me what iOS version you are using on your iPad and what Android version please?
Also, what version of Safari and Chrome?
Finally, how were you attempting to access the Replica?
* from within your My Account > Replica Mag tab?
* from Magazine red View Replica button on https://www.soundonsound.com/magazine/2021-10 ?
Also, what version of Safari and Chrome?
Finally, how were you attempting to access the Replica?
* from within your My Account > Replica Mag tab?
* from Magazine red View Replica button on https://www.soundonsound.com/magazine/2021-10 ?
- Forum Admin
Moderator -
Posts: 4291 Joined: Mon Jul 21, 2003 11:00 pm
Location: A studio deep in the fenlands of Cambridgeshire, UK
Contact:
Re: Can't access replica mag
I'm running Android 10 (SM-G960F Build QP1A.190711.020) and using the default 'Samsung Internet' browser (version 15.0.2.47).
I get exactly the same problem (Consent button non-functional) using Chrome (version 93.0.4577.82).
Accessed from the SOS website magazine page (after logging in).
If I go to the (top right) three lines drop-down, then click on More + and select My Account I get the same consent display pop-up, but the Consent button works and I can access the replica magazine via that route.
I get exactly the same problem (Consent button non-functional) using Chrome (version 93.0.4577.82).
Accessed from the SOS website magazine page (after logging in).
If I go to the (top right) three lines drop-down, then click on More + and select My Account I get the same consent display pop-up, but the Consent button works and I can access the replica magazine via that route.
- Hugh Robjohns
Moderator -
Posts: 39002 Joined: Fri Jul 25, 2003 12:00 am
Location: Worcestershire, UK
Contact:
Technical Editor, Sound On Sound...
(But generally posting my own personal views and not necessarily those of SOS, the company or the magazine!)
In my world, things get less strange when I read the manual...
(But generally posting my own personal views and not necessarily those of SOS, the company or the magazine!)
In my world, things get less strange when I read the manual...
Re: Can't access replica mag
Thanks Hugh - all info helps. This is proving a tricky one!
- Forum Admin
Moderator -
Posts: 4291 Joined: Mon Jul 21, 2003 11:00 pm
Location: A studio deep in the fenlands of Cambridgeshire, UK
Contact:
- Forum Admin
Moderator -
Posts: 4291 Joined: Mon Jul 21, 2003 11:00 pm
Location: A studio deep in the fenlands of Cambridgeshire, UK
Contact:
Re: Can't access replica mag
Forum Admin wrote: ↑Fri Sep 24, 2021 12:27 pm
Hi Dave
We're discussing the page-turning Replica Mag edition here. But good to know you have the Full Issue PDF.
Ah, right. Well I have the page turning 'analogue' version! Lurrrvely it is too!
- Forum Admin
Moderator -
Posts: 4291 Joined: Mon Jul 21, 2003 11:00 pm
Location: A studio deep in the fenlands of Cambridgeshire, UK
Contact:
Re: Can't access replica mag
The provider we work with to host the Replica mag has confirmed they can reproduce the error and their dev team are investigating.
However, some users have reported that if you keep tapping the Consent button it does eventually work.
More info when we have it.
However, some users have reported that if you keep tapping the Consent button it does eventually work.
More info when we have it.
- Paul Gilby
Moderator - Posts: 177 Joined: Thu Mar 02, 2000 12:00 am Location: Cambridge UK.
Re: Can't access replica mag
Hello,
I'm getting a slightly different problem, as of the latest digi-replicant edition (more Roy than Pris, sadly).
I can access the "Pages" style display, but I no longer have the ability to zoom in on text, so it's more or less illegible.
If I click on "Pages" (bottom left of t'screen), I get a blurred view of a couple of pages.
I've tried logging out and back in, but it's the same.
Any ideas?
I'm getting a slightly different problem, as of the latest digi-replicant edition (more Roy than Pris, sadly).
I can access the "Pages" style display, but I no longer have the ability to zoom in on text, so it's more or less illegible.
If I click on "Pages" (bottom left of t'screen), I get a blurred view of a couple of pages.
I've tried logging out and back in, but it's the same.
Any ideas?
Re: Can't access replica mag
Still nothing doing.
On Samsung S4 tablet, Android 10
Tried constantly tapping (got to 100 )
Also tried to access it from my account, but didn't
run into the three lines. It was just the same as the
other way.
Must be patient
On Samsung S4 tablet, Android 10
Tried constantly tapping (got to 100 )
Also tried to access it from my account, but didn't
run into the three lines. It was just the same as the
other way.
Must be patient
Re: Can't access replica mag
We've put a support ticket in last Friday to the platform developer and are awaiting their response. Soon as we have news I will post here.
- Forum Admin
Moderator -
Posts: 4291 Joined: Mon Jul 21, 2003 11:00 pm
Location: A studio deep in the fenlands of Cambridgeshire, UK
Contact:
Re: Can't access replica mag
FrankF wrote: ↑Sat Sep 25, 2021 10:30 am Hello,
I'm getting a slightly different problem, as of the latest digi-replicant edition (more Roy than Pris, sadly).
I can access the "Pages" style display, but I no longer have the ability to zoom in on text, so it's more or less illegible.
If I click on "Pages" (bottom left of t'screen), I get a blurred view of a couple of pages.
I've tried logging out and back in, but it's the same.
Any ideas?
Just asking again, for a friend.
Re: Can't access replica mag
I'm pleased to announce that the problem has been fixed and it should now work on iOS and Android devices.
If any users still experience a problem, clear your cache and cookies and try again.
As for any page problems such as blurred images or zooming. This is generally caused by a poor internet connection as the pages are served. You'll need to find a better connection or refresh and wait a little longer for the entire page to download.
If any users still experience a problem, clear your cache and cookies and try again.
As for any page problems such as blurred images or zooming. This is generally caused by a poor internet connection as the pages are served. You'll need to find a better connection or refresh and wait a little longer for the entire page to download.
- Paul Gilby
Moderator - Posts: 177 Joined: Thu Mar 02, 2000 12:00 am Location: Cambridge UK.
Re: Can't access replica mag
Hi Paul,
what I meant was that I can no longer see the slider thingy that allows you to zoom in on / magnify a page.
I've cleared my cache and cookies, logged out, closed Firefox, and walked to the foot of the stairs, but I still can't zoom.
Are there any other spells or incantations I can try?
what I meant was that I can no longer see the slider thingy that allows you to zoom in on / magnify a page.
I've cleared my cache and cookies, logged out, closed Firefox, and walked to the foot of the stairs, but I still can't zoom.
Are there any other spells or incantations I can try?
Re: Can't access replica mag
Frank, just to be clear, are you taking about the free replica mag, or the subscriber's downloadable digital PDF mag?
- Hugh Robjohns
Moderator -
Posts: 39002 Joined: Fri Jul 25, 2003 12:00 am
Location: Worcestershire, UK
Contact:
Technical Editor, Sound On Sound...
(But generally posting my own personal views and not necessarily those of SOS, the company or the magazine!)
In my world, things get less strange when I read the manual...
(But generally posting my own personal views and not necessarily those of SOS, the company or the magazine!)
In my world, things get less strange when I read the manual...
Re: Can't access replica mag
I mean the replica mag.
I've tried via the email link, the "Magazine" thumbtab, and er, I think that's it.
I get the two page display, and if I click on "Pages" (bottom left, big font), I get blurred versions (nothing to do with slow internet!) of 3 or 4 pages.
If I click on a page, nowt happens, and I can't see any way to zoom in.
I've tried via the email link, the "Magazine" thumbtab, and er, I think that's it.
I get the two page display, and if I click on "Pages" (bottom left, big font), I get blurred versions (nothing to do with slow internet!) of 3 or 4 pages.
If I click on a page, nowt happens, and I can't see any way to zoom in.