Synth repair in U.K

[KONTAKT1968]

My ARP Odysseys sick and in need of TLC.
Serching for techs in southest England ive come up with The synth prof in Suffolk and Synthrestore in Bedford does anyone have experience of either positive or negative please?

[Martin Walker]

Hi there, and welcome to the SOS Forums!

Have a search here, since there’s been quite a lot of discussion about who to recommend and who hangs on to faulty synths for months without seeming to actually spend any time trying to repair them

Martin

[Martin Walker]

Actually, I’ve just done that search for you

Have a read of these threads (newest at the top):

http://www.soundonsound.com/forum/showf ... ber=911417

http://www.soundonsound.com/forum/showf ... ber=827588

http://www.soundonsound.com/forum/showf ... ber=728672

http://www.soundonsound.com/forum/showf ... ber=313169

Hope this helps!

Martin

[KONTAKT1968]

Thanks very much.
I had searched but didnt unearth the top thread which pretty much answers my question.

[Martin Walker]

My pleasure

Martin

[ramthelinefeed]

SynthProf have fixed 4 of my machines in the past year, and done a splendid job, sorting things which in some cases other chancers and cowboys in days gone by had failed to fix.

Three of them, they turned around very quickly,
and for a fourth, where that wasn't possible (cos they needed to source parts, and it was just being STUBBORN and defying the laws of science , they kept me in the picture regarding timescales so I was quite happy to wait.

Can I also just bemoan how UPS still managed to bloody break one of the machines again on its way back! ARRRGH. Whereupon SynthProf took it back, fixed the damage and hand-delivered it back in not much more than a week.
It seems it doesn't matter how good your flightcase, how much bubble wrap you use, or how much "FRAGILE" stickers are all over your machine: UPS will still kick it round their depot for you.

[Folderol]

I wonder if there is a viable market for a delivery organisation that specialises in transporting fragile goods.

[Scramble]

There are such firms. My brother-in-law, for example, is a professional artist and sculptor and he has some firm that delivers fragile stuff for him. Obviously it costs more, though. He did send me their details a while back, not sure I still have them.

[Martin Walker]

I know of other companies who have given up using couriers because of all the breakages, and now rely on their own drivers because it's cheaper in the long run than having to write off expensive gear that's been dropped

Martin

[ramthelinefeed]

Yeah, Scan PCs hand-delivered my machine in 2010, for instance.

I think there's considerable scope for some kind of under-cover CCTV investigative journalism on what goes on in the depots of these courier companies - indeed Channel 4's DISPATCHES is ideally named to tackle it

[Sam Inglis]

I'm sure I've mentioned the courier company which attempted to deliver an expensive synth keyboard to one of our reviewers by throwing it over a six-foot garden wall...

[ramthelinefeed]

I'm sure I've mentioned the courier company which attempted to deliver an expensive synth keyboard to one of our reviewers by throwing it over a six-foot garden wall...

I hadn't heard that before! Do tell us more...