Can't access replica mag

[2pods]

Still nothing doing.

On Samsung S4 tablet, Android 10

Tried constantly tapping (got to 100 )
Also tried to access it from my account, but didn't
run into the three lines. It was just the same as the
other way.

Must be patient

[Forum Admin]

Still nothing doing.

On Samsung S4 tablet, Android 10

Tried constantly tapping (got to 100 )
Also tried to access it from my account, but didn't
run into the three lines. It was just the same as the
other way.

Must be patient

We've put a support ticket in last Friday to the platform developer and are awaiting their response. Soon as we have news I will post here.

[2pods]

Thanks admin

[FrankF]

Hello,
I'm getting a slightly different problem, as of the latest digi-replicant edition (more Roy than Pris, sadly).

I can access the "Pages" style display, but I no longer have the ability to zoom in on text, so it's more or less illegible.
If I click on "Pages" (bottom left of t'screen), I get a blurred view of a couple of pages.
I've tried logging out and back in, but it's the same.

Any ideas?

Just asking again, for a friend.

[Paul Gilby]

I'm pleased to announce that the problem has been fixed and it should now work on iOS and Android devices.

If any users still experience a problem, clear your cache and cookies and try again.

As for any page problems such as blurred images or zooming. This is generally caused by a poor internet connection as the pages are served. You'll need to find a better connection or refresh and wait a little longer for the entire page to download.

[FrankF]

Hi Paul,
what I meant was that I can no longer see the slider thingy that allows you to zoom in on / magnify a page.
I've cleared my cache and cookies, logged out, closed Firefox, and walked to the foot of the stairs, but I still can't zoom.

Are there any other spells or incantations I can try?

[Hugh Robjohns]

Frank, just to be clear, are you taking about the free replica mag, or the subscriber's downloadable digital PDF mag?

[FrankF]

I mean the replica mag.
I've tried via the email link, the "Magazine" thumbtab, and er, I think that's it.

I get the two page display, and if I click on "Pages" (bottom left, big font), I get blurred versions (nothing to do with slow internet!) of 3 or 4 pages.

If I click on a page, nowt happens, and I can't see any way to zoom in.

[Forum Admin]

I mean the replica mag.
I've tried via the email link, the "Magazine" thumbtab, and er, I think that's it.

I get the two page display, and if I click on "Pages" (bottom left, big font), I get blurred versions (nothing to do with slow internet!) of 3 or 4 pages.

If I click on a page, nowt happens, and I can't see any way to zoom in.

Hi Frank

Apologies for the grief you are encountering. Are you able to access and read/zoom previous issues (August, September replica) or is it *all* of your replica issues?

Go to your MY ACCOUNT (at top of any SOS web page) and log in, then navigate to the REPLICA MAG tab and click on front covers to open the Replica edition that way. Does that make any difference?

NOTE: as an interim solution to keep you from going cold turkey with no SOS I have added a free October 2021 Full Issue PDF download to your My Account>Downloads tab.

[Forum Admin]

Are you able to click on the FULL SCREEN icon to the left of the Zoom slider?

Try clicking on this direct URL link (you will need to be logged in to your SOS account for this to work):

https://edition.soundonsound.com/html5/ ... 71f297d591

[Forum Admin]

Double-clicking on any full page (not the PAGES at the bottom) also zooms that page, to three levels and back down. Does this work for you? (There is a slight lag before the enlarged page image appears, depending upon your broadband speed.)

Can you type in a page number (say 33) and click on GO button in the popup box - does that take you to the page?

Also, do the Page Fit and Double Page icon buttons at the top of the interface work for you?

Have you tried a different browser to Firefox to see if that works?

[FrankF]

Paul, many thanks for the PDF, that's very generous of you.

I tried fiddling with the Zoom setting in Firefox, and now I'm getting garbage text when I look at the replica mag, even after I reset the FF zoom to 100%.

If I reduced the FF zoom below 100%, I could see the mag's toolbar at the top with the zoom and page functions etc.
And lots of other strange things I don't have the strength of will to describe in detail. (Still, when they bring back the curfew over here, I might change my mind!)

Honestly Paul, if it's just me, don't worry about it: as long as I can access the forum, that's good enough for me.

[Forum Admin]

OK Frank - yours is the only report we've received of this zoom problem and without going into remote screensharing, it'll be hard to troubleshoot. I'd also need answers to all my previous questions.

There is certainly no need to be doing actual Zoom window/screen enlargement in Firefox itself in order to use the Replica mag.

But let's leave it for now.

[FrankF]

I appreciate your efforts!
To answer just one of your questions: I don't really want to install another browser, as Firefox works fine on everything else.
Oh alright: two! I had exactly the same problem when trying it with earlier replica mags.
Maybe the next FF update will sort things out, who knows.

The only other thing I noticed was that FF said that the replica mag was "slowing down" Firefox, with the option to Stop or Wait, and the pages loaded after a second or four.
But if that's due to a slow internet connection, how is it I can stream HD vids and all the rest of it? Is it more a question of RAM, perhaps, or my old PC? Graphics card? Hmm...

[markjgb]

I'm getting the below error when I try to access the replica mag. This is on W10, tried both Chrome and Edge. Anyone else getting this?

Server Error in '/' Application.
Value cannot be null.
Parameter name: uriString
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.ArgumentNullException: Value cannot be null.
Parameter name: uriString

Source Error:

Line 139: //look for a common ending between the desktop and subsHost
Line 140: //we wrap it in a Uri and select the host so that it removes the http:// and trailing /
Line 141: string desktopHost = new Uri(urlMask.DesktopMask).Host;
Line 142: string subsHost = new Uri(urlMask.SubscriberMask).Host;
Line 143:

Source File: d:\subscriber.pagesuite-professional.co.uk\www\App_Code\URLMaskHelper.cs Line: 141

Stack Trace:

[ArgumentNullException: Value cannot be null.
Parameter name: uriString]
System.Uri..ctor(String uriString) +66
URLMaskHelper.getCookieDomainForURLMask(URLMASK urlMask) in d:\subscriber.pagesuite-professional.co.uk\www\App_Code\URLMaskHelper.cs:141
URLMaskHelper.getCookieDomain(Uri currentURL, Guid publicationGUID) in d:\subscriber.pagesuite-professional.co.uk\www\App_Code\URLMaskHelper.cs:75
custompages_sos_gateway.Page_Load(Object sender, EventArgs e) in d:\subscriber.pagesuite-professional.co.uk\www\custompages\sos\gateway.aspx.cs:38
System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +85
System.Web.UI.Control.OnLoad(EventArgs e) +79
System.Web.UI.Control.LoadRecursive() +130
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2832

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.3770.0

[Forum Admin]

I'm getting the below error when I try to access the replica mag. This is on W10, tried both Chrome and Edge. Anyone else getting this?

Server Error in '/' Application.
Value cannot be null.
Parameter name: uriString
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.......

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.3770.0

You've been a Replica subscriber for many months now so is this a recent problem, and has it worked previously for you?

What issue were you attempting to view? (Latest November 2021 issue? Any others? Same problem on all of them?)

I checked your SOS My Account and all seems to be functioning there fine.

I'm not having any problems accessing it on my Mac browsers, so it could be a temporary glitch. It's Friday evening here in the UK so getting anyone at the Replica hosting company's tech department to investigate is highly unlikely until next week.

[markjgb]

I'm getting the below error when I try to access the replica mag. This is on W10, tried both Chrome and Edge. Anyone else getting this?

Server Error in '/' Application.
Value cannot be null.
Parameter name: uriString
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.......

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.3770.0

You've been a Replica subscriber for many months now so is this a recent problem, and has it worked previously for you?

What issue were you attempting to view? (Latest November 2021 issue? Any others? Same problem on all of them?)

I checked your SOS My Account and all seems to be functioning there fine.

I'm not having any problems accessing it on my Mac browsers, so it could be a temporary glitch. It's Friday evening here in the UK so getting anyone at the Replica hosting company's tech department to investigate is highly unlikely until next week.

First noticed the problem with the Nov 2021 issue, then tried several from earlier in 2021 and got the same error- including issues I have accessed fine before. Thanks for checking into this, no worries if it's not until next week, have a good weekend!