Keep getting greyed-out screen on iPhone with Tapatalk App or Safari choice

[Drew Stephenson]

Doesn't seem to happening on chrome on android anymore though.

[muzines]

Same grey out behaviour for me too. If I'm on Safari/iPad, on the SOS website, and I click on a topic, I expect to read it on the site (the page I've just loaded).

Instead, the page greys out, and I have to scroll to the bottom to find a white dialog that's not easy to spot, saying basically "Do you want to read this on the page you are already on, or open it in some other app you do not have", which is annoying.

If you need that prompt for commercial reasons to direct traffic away from the website and over to the app, at least put the prompt *at the top of the page* where you can see it. The current behaviour is not obvious, or useful, imo, and just makes people think the site is broken...

[Mike Shand]

This still seems to be resetting once a day for me in chrome on an iPad. I haven't made any changes to the settings and I'm not restarting chrome or flushing any caches or anything. Just going back to the sos forum page the next day.

Something has definitely changed. It hasn't been doing this since the last episode a while ago.

[Hugh Robjohns]

Odd that it seems only iPhone/iPad users are still suffering. I'll pass that back to the web guys in case it helps.

[ManFromGlass]

Every day here still. Ipad + Brave

[muzines]

Seems to be fixed here, for me.

[Wonks]

Not for me (iPhone, Safari).

[Kwackman]

I'm with Wonks. iPad, Safari.

[Dan LB]

Had it twice today. iPad, Safari

[Wonks]

Day seven of greyness begins…

[Hugh Robjohns]

There does seem to be a clear iPad related theme here, doesn't there? I did pass that back to the team yesterday in the hope it might focus minds...

[muzines]

Seems to be fixed here, for me.

My bad - I was logged out, and it doesn't seem to happen reading threads when logged out.

When logged in, I still see the issue. (Safari/iPad)

[Wonks]

I would venture that it seems to be linked to threads with unread posts. I can’t say that I’ve noticed it occurring if I deliberately click on a thread where I’ve seen all the posts in the thread.

I could be wrong (as you tend not to view read threads that often), so the bulk of my forum reading is of unread posts, but I haven’t noticed the grey-out on read threads to date. But that would tie-in with Muzines’ logged-out observation as you don’t get unread post indications when not logged in.

[Wonks]

Has anything changed as I haven’t had a grey incident for quite some time?

Though I have upgraded my phone to iOS16.3 this afternoon and maybe that has fixed the issue if nothing else has been done?

[MOF]

It was happening to me a day or two ago, not today though. I’m using an iPhone 12 mini with iOS 16.2 and Safari.

[Wonks]

Still no grey-outs, so I would assume the problem on iOS browsers gas been fixed.

But it would be nice to know if something was fixed by SOS or whether it was a Tapatalk issue that Tapatalk finally fixed.

[Paul Gilby]

Our web developer has investigated the situation. He thinks the problem was caused by a change with the Tapatalk plugin. We have no control over that so he's tweaked our code to see if that solves the problem. It did for him so it's now over to you helpful forum users to report back and let us know if it works.

[Kwackman]

All seems sorted here, thanks. (iPad, Safari)