Keep getting greyed-out screen on iPhone with Tapatalk App or Safari choice

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Re: Keep getting greyed-out screen on iPhone with Tapatalk App or Safari choice

Post by Hugh Robjohns »

There does seem to be a clear iPad related theme here, doesn't there? I did pass that back to the team yesterday in the hope it might focus minds...
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Re: Keep getting greyed-out screen on iPhone with Tapatalk App or Safari choice

Post by muzines »

muzines wrote: Tue Jan 24, 2023 3:25 pm Seems to be fixed here, for me. :thumbup:

My bad - I was logged out, and it doesn't seem to happen reading threads when logged out.

When logged in, I still see the issue. (Safari/iPad)
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Re: Keep getting greyed-out screen on iPhone with Tapatalk App or Safari choice

Post by Wonks »

I would venture that it seems to be linked to threads with unread posts. I can’t say that I’ve noticed it occurring if I deliberately click on a thread where I’ve seen all the posts in the thread.

I could be wrong (as you tend not to view read threads that often), so the bulk of my forum reading is of unread posts, but I haven’t noticed the grey-out on read threads to date. But that would tie-in with Muzines’ logged-out observation as you don’t get unread post indications when not logged in.
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Re: Keep getting greyed-out screen on iPhone with Tapatalk App or Safari choice

Post by Wonks »

Has anything changed as I haven’t had a grey incident for quite some time?

Though I have upgraded my phone to iOS16.3 this afternoon and maybe that has fixed the issue if nothing else has been done?
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Re: Keep getting greyed-out screen on iPhone with Tapatalk App or Safari choice

Post by MOF »

It was happening to me a day or two ago, not today though. I’m using an iPhone 12 mini with iOS 16.2 and Safari.
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Re: Keep getting greyed-out screen on iPhone with Tapatalk App or Safari choice

Post by Wonks »

Still no grey-outs, so I would assume the problem on iOS browsers gas been fixed.

But it would be nice to know if something was fixed by SOS or whether it was a Tapatalk issue that Tapatalk finally fixed.
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Re: Keep getting greyed-out screen on iPhone with Tapatalk App or Safari choice

Post by Paul Gilby »

Our web developer has investigated the situation. He thinks the problem was caused by a change with the Tapatalk plugin. We have no control over that so he's tweaked our code to see if that solves the problem. It did for him so it's now over to you helpful forum users to report back and let us know if it works.
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Re: Keep getting greyed-out screen on iPhone with Tapatalk App or Safari choice

Post by Kwackman »

All seems sorted here, thanks. :thumbup: (iPad, Safari)
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